If you have questions or comments about this website, or wish to report a problem, please contact esc.portal@ncmail.net.

Secured Services Questions

What Secured Services are available online?
Secured services provide access to your or, for remitters, your client's sensitive account information. For these services to be available online, we must ensure through the login process that you are authorized to access this information. Both interactive and inquiry functions are available. Listed below are the secured services currently available to our business customers.

Notice of Claim and Request for Separation Information Provide separation information for individuals filing a claim for benefits against your account (Form NCUI 500AB). An interactive Microsoft PowerPoint (1.4 MB) demo of this application is available for download.

Attached Claims File claims for workers who are temporarily laid off (attached workers) from your business.

Separated Claims File claims for workers who are permanently laid off from your business. ESC will not send Form NCUI 500 AB – “Notice of Claim and Request for Separation Information” for claims submitted in this manner.

Respond to Wage Audit Notice Provide wage information in response to a claim audit from ESC. Your prompt and correct response to Form NCUI 528 ensures the integrity of North Carolina’s Unemployment Insurance program.

What is a remitter? A remitter is anyone who conducts business with ESC on behalf of one or more employers. Remitters perform services such as: file quarterly tax & wage reports; submit claims; respond to Notice of Claim and Request for Separation Information; update employer accounts. For more information call 919-707-1191.

What if I forget my PIN? If you are a business or remitter and have forgotten the PIN number assigned to you, contact our Wage Records Unit by phone at (919) 707-1191. PINs are assigned to ensure that only you or your authorized representative have access to sensitive information about you or your account. We take certain precautions to ensure that your PIN is not disseminated to unauthorized individuals. It is also your responsibility to protect your PIN from misuse. Your PIN will be reset to a default value. You may be required to change this default PIN the next time you login. If you are not required to change it, you may still want to change it as a security measure.

Unemployment Insurance Questions

How do I apply for a North Carolina unemployment tax number? Each employer in the state of North Carolina must complete Form NCUI 604, Employer Status Report and submit this form for a determination of liable status. This form is available as an Online Application, which will provide you with a quick determination; or you may download a copy of the form to complete and mail to ESC. See Unemployment Insurance Tax Information to learn more about this subject.

What will my tax rate be? Each employer's tax rate is assigned based on the rate schedule in force and his/her own experience. Experience includes length of liability, tax payments, wages paid, timeliness of payments, and benefit payments charged. See Unemployment Insurance Tax Information to learn more about this subject.

When can an employer request noncharging of unemployment benefits? Experience rated employers can request that unemployment benefits not be charged to their accounts in certain situations. See Unemployment Insurance Claims Information to learn more about this subject.

How do I find an Appeals Decision pre-notification for a hearing that I attended recently? Log into the Business Services secure area. Select Appeals Decision Pre-notification under Inquiries & Information section. A listing of pre-notification(s) will display.

Payments

All payments require that you log into the Business Services secure area.

How do I make a payment using eCheck? An employer can make a tax payment or pay an accounts receivable using the eCheck payment method.  The employer will supply their bank routing number and bank account number each time this payment method is used.  The bank information is not retained for security reasons.See eCheck Tax FAQ or eCheck AR FAQ for more information.

How do I pay my Unemployment Insurance tax using Electronic Funds Transfer(EFT)? An employer can make a tax payment or pay an outstanding accounts receivable using the Debit ACH payment method. See the EFT FAQ for more information. Pay UI tax with EFT

Other Questions

Where can I find good workers? ESC has the tools to match workers with available jobs efficiently and effectively.

What is a Job Service Employer Committee (JSEC)? Job Service Employer Committees (JSECs) are composed of private sector employers who work with the local offices to keep them informed of the employer community needs and thus improve the delivery of services to employers.

If I post job orders with ESC, how do I notify ESC when the positions have been filled? You should call the local ESC Office you selected when you posted the job order.

Still have a Question?
If you have not found what you are looking for on this page, please check our other FAQs for more information. Or contact ESC for further assistance.

Individual Services FAQs

Labor Market Information FAQs

Public & Media Information FAQs