Using the ACH Debit Method of Electronic Funds Transfer To Pay the North Carolina Unemployment Insurance Tax

How do I contact the DES to learn more about or to register to use the ACH Debit Method to pay my North Carolina Unemployment Insurance Tax by EFT?

Mailing Address:

Telephone Numbers: Tax at 919-707-1150 or your local Tax Auditor.

Download the EFT Enrollment Form - After completing the enrollment form please mail to the address above.

How can I use the ACH debit method to pay my North Carolina Unemployment Insurance Tax by EFT?
An employer may select among three options of contacting the Tax Department of the Employment Security Commission to initiate payment of the Unemployment Insurance Tax.

Voice (ARU or Operator): 877-770-5231

What is an Automatic Response Unit or ARU?
An ARU may be accessed through a touch-tone telephone. The ARU consists of a series of recorded menus and messages. Specific menu options may be selected and responses made by touching designated number keys on the telephone.

How does my company enroll in the EFT process to pay North Carolina Unemployment Insurance taxes?
An employer may enroll in the EFT process by completing and returning an Authorization Agreement for Electronic Funds Transfer. The person authorized to draw funds on the designated bank account must sign the form. The form may be obtained from the Division of Employment Security by contacting one of the following:

Mailing Address:

Telephone Numbers: Tax at 919-707-1150 or your local Tax Auditor.

What can happen if there are not enough funds in my bank account to cover my EFT payment?
The Division of Employment Security shall assess a penalty equal to ten percent (10%) of the amount of the transfer, subject to a minimum of one dollar ($1.00) and a maximum of one thousand dollars ($1,000) when an EFT cannot be completed due to insufficient funds or the nonexistence of an account of the transferor. G.S. 96-9(a)(10).

Can I make a payment on the weekend or a holiday?
The EFT service is available 24 hours a day, seven days a week, and 365 days a year.

What is the daily cut-off time for making a payment?
The cutoff time for any day is 5:00 PM Eastern Time.

How soon after I contact the DES will the Tax Department receive my payment?
The employer determines the date the designated bank account is to be debited. The chosen date may be any banking day between the next day and 120 days in the future. The process of holding payment information until a future designated date is called warehousing. Warehousing allows an employer to provide tax information and retain use of the tax money until the date the bank account is to be debited. However, to prevent the Tax Department from charging a late penalty, the payment must be initiated before 5:00 p.m. of the due date.

On what date is the North Carolina Unemployment Insurance Tax Due?
North Carolina Unemployment Insurance Taxes are due quarterly according to the schedule listed below.

Can I correct an EFT payment of my North Carolina Unemployment Insurance Tax?
The initial payment must be cancelled and a new payment made. Fortunately, this two-step process can be completed during the same contact with one of the following:

  1. When an employer learns that a payment needs to be corrected and it is not yet 5:00 p.m. Eastern Time of the day of the original contact or the day a warehoused payment is to be initiated, contact: esc.tax.cashier@nccommerce.com and/or Voice (ARU or Operator) 877-770-5231
  2. When an employer learns that a payment needs to be corrected and it is after 5:00 p.m. Eastern Time of the day the designated bank account is to be debited, contact the Tax Department at 919-707-1150.

How do I notify the Tax Department of any changes to my company’s EFT contact name, address, telephone number, or bank account or a desire to change my Personal Identification Number (PIN)?
Contact esc.tax.cashier@nccommerce.com and/or Voice (ARU or Operator) 877-770-5231

What is my Unemployment Insurance Employer Account Number and Check Digit?
The Division of Employment Security assigns the seven-digit Employer Account Number and a check digit. These appear in the upper right-hand corner of the Employer’s Quarterly Tax and Wage Report (NCUI 101).

How do I file my Employer’s Quarterly Tax and Wage Report?
The Employer’s Quarterly Tax and Wage Report (NCUI 101)may be sent via the Internet, or through the US mail on a preprinted NCUI 101, or on magnetic media (tape or diskette). Regardless of the transmission method selected by an employer, the information must be submitted by the Quarterly due date.

How will I know that the Division of Employment Security has received my Unemployment Insurance Tax through EFT?
At the conclusion of each session, the employer will be provided with a Reference Number to indicate a successful transaction. Employers should retain the Reference Number with their associated payroll records for the specific quarter. The Reference Number in conjunction with an employer’s Unemployment Insurance Account Number provides a means for the DCC to retrace a specific payment.

What are the minimum and maximum EFT payment amounts?
The minimum North Carolina Unemployment Insurance Tax payment that can be made through EFT is $.01. The maximum payment is $99,999,999.99.

How long will a record be maintained of my Unemployment Insurance Tax payment?
Both the Tax Department and the DCC will maintain tax payment information in perpetuity. The information will be available in real time.

How soon can I get a new PIN?
Lost PIN - Under extraordinary circumstances, an employer may be able to initiate a payment without a PIN Number. However, for security reasons, lost PIN numbers will not be replaced over the telephone. Employers may request that a replacement be sent through the U.S. mail. The employer should receive the replacement PIN within fourteen (14) days.

Change PIN - An employer may use the Internet, the ARU, or telephone a Customer Service Representative to change a known PIN number.

Voice (ARU or Operator) 877-770-5231

What is a Prenote?
A Prenote, or Prenotification, is a test transaction of a tax payment from the employer’s bank account to the Tax Department’s bank account. The test is conducted with zero dollars to ensure that the employer’s designated bank account can be debited and the Tax Department’s designated bank account can be credited.

Can I use the ACH Credit method to pay Quarterly UI Taxes?
Telephone the Tax Department at (919) 707-1150 to learn more about the ACH Credit method of paying UI Taxes.

Can I use a Credit Card to pay Quarterly UI Taxes?
The Tax Department can accept Tax, as well as penalty and interest, payments through Visa and MasterCard credit cards. Call (919) 707-1150 for more information.