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Division of Employment Security
North Carolina Department of Commerce
Special Messages
Important Alert: The Division of Employment Security has begun mailing letters to claimants who received their FIRST unemployment benefit payment on or after March 1, 2014. These letters will inform claimants of a mandatory in-person interview, known as an Employability Assessment Interview (EAI). For more information on these interviews, click here.

Important Information Concerning 1099s
DES has completed the mailing of all 1099s. 1099s are also available online here. You need this 1099 because your unemployment benefits are taxable and you should include the unemployment insurance payments you received on your federal and state tax filing form.

Are you properly searching for work to remain eligible for unemployment benefits? Click here for more information.

Employer Alert-Phishing Scam!
Click Here for more information.

For more information on Voluntary Tax Contribution by Employers, please visit Frequently Asked Questions (FAQs)
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Clerical Testing

Have you ever hired a typist that couldn't type? Even with the latest word processing software, productivity can be affected by the user's ability with a keyboard. DES's automated typing test measures both speed and accuracy, so that you can make an informed choice in selecting candidates for job openings. In addition, DES offers other tests for certain skill requirements that are helpful in the screening process.

The following tests, developed by the U.S. Employment Service are offered at no additional costs to your business: Typing - Statistical Typing - Spelling - Legal Spelling - Medical Spelling - Dictation.

For more information, contact your opens a new browser window  nearest DES office.

At selected locations, DES can narrow your choices with QWIZ. QWIZ tests an individual's skill levels for a variety of software applications. The tests require applicants to perform specific functions at basic, intermediate and advanced skill levels. With QWIZ, we can accurately evaluate and document skills in: Windows - Microsoft Word - Microsoft Excel - Access - PowerPoint - WordPerfect - Lotus 1-2-3

In addition, tests are available for Data Entry, Ten-key - Statistical Typing - Letter Form - General Spelling

QWIZ is available at selected DES offices. For more information contact the DES office at one of the following locations: Aberdeen, Boone, Charlotte, Durham, Edenton, Fayetteville, High Point, Statesville, Whiteville, Wilmington, Wilson, Winston-Salem.

More Information on Testing Services

Self Assessment/Career Choices
To help individuals assess personal career choice, change or adjustment, the Division of Employment Security's Employment Counselors use the O*NET Interest Profiler, Interest Checklist, and Interest Inventory. These services are available at most Division of Employment Security (DES) offices.

A new publication, Tests and Other Assessments: Helping you Make Better Career Decisions, is designed to help test takers better understand the different types of career assessments and how to best use them to make career decisions. The publication can be viewed and downloaded from the opens a new browser window O*NET Consortium's web site or ordered from the U.S. Government Printing Office.*

At some JobLink sites, where DES is co-located with other agencies, additional instruments such as Computer Learning Works, Adult Basic Literacy Exam (ABLE), or The Test of Adult Basic Education (TABE) may be administered by our partners. To inquire further about these services, contact your opens a new browser window  local DES office.

Screening Applicants
DES does not administer any employment tests because of the significant liability of adverse impact on members of a particular race, sex, or ethnic group. That is, the magnitude of difference on test scores is such that if a test is used as a basis for hiring, adverse impact on a minority group will almost always occur. DES does, however, provide information and other assistance to employers who are interested in using tests.

A new publication, Testing and Assessment: An Employer's Guide to Good Practices, covers many of the dos and don'ts in the area of test selection. Its topics range from selecting a good test to implementing a testing program. The publication can be viewed and downloaded from the opens a new browser window O*NET Consortium's web site or ordered from the U.S. Government Printing Office.*

To order printed copies of the publications mentioned above, write:

    Superintendent of Documents
    U.S. Government Printing Office
    Washington, DC 20402-9325
    Phone: (202) 512-1800
    opens a new browser window

Testing and Assessment: An Employer's Guide to Good Practices Cost $9.00 Stock # 029-014-00259-3

Tests and Other Assessments: Helping You make Better Career Decisions Cost $5.50 Stock # 029-014-00260-7

Service to Employers
DES is also now offering more "hands-on" assistance in the area of assessment including:

  • Coordinating with community college assessment services
    For employers wanting to use employment tests as a basis for their hiring decisions, DES will work with a local community college to develop an employment testing program for employers. Once a test has been developed for an employer, DES will use the employer's qualifications to recruit, screen applications, and refer appropriate candidates to the community college for testing. DES also offers to provide the dates and times for such testing as a savings to applicants and the community colleges. Individuals who meet the employer's requirements for the testing process would then be referred by DES to the employer. Individuals who do not meet the employer's requirements are offered enrollment in basic skills courses and may retake the test. In addition, many community colleges develop customized training programs for employers' entry level employees which can serve as an assessment tool.
  • Pre-Screening of applicants based on an employer's qualifications, scheduling, and referring applicants to the appropriate testing program.
  • Furnishing space for an employer to conduct testing in DES local offices.

For more information or assistance in any of these areas, contact your opens a new browser window  local DES office.

Employment Testing Links

To explore the use of employment tests, the following web sites offer information on employment testing issues. These links open a new browser window.