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Division of Employment Security
North Carolina Department of Commerce
Special Messages
Holiday Reminder: On Friday, April 18th, the DES will be closed due to the state holiday observance of Good Friday. Claims can be filed continuously through the weekend and processing of claims will resume on Sunday, April 20th.

Important Alert: The Division of Employment Security has begun mailing letters to claimants who received their FIRST unemployment benefit payment on or after March 1, 2014. These letters will inform claimants of a mandatory in-person interview, known as an Employability Assessment Interview (EAI). For more information on these interviews, click here.

Important Information Concerning 1099s
DES has completed the mailing of all 1099s. 1099s are also available online here. You need this 1099 because your unemployment benefits are taxable and you should include the unemployment insurance payments you received on your federal and state tax filing form.

There is currently no extension of federal unemployment benefits available. We will update our website if something changes. At this time, the maximum number of weeks someone is eligible for unemployment benefits in North Carolina is 19.

Are you properly searching for work to remain eligible for unemployment benefits? Click here for more information.

You may file online or:
To file a new initial claim 7 days a week call: 1-877-841-9617
To file a weekly certification, odd number SSNs on Monday & Wednesday through Saturday, even number SSNs on Tuesday through Saturday, call: 1-888-372-3453
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Debit Card Fee Schedule (Effective July 1, 2010)

Purchases at point-of-sale locations
(PIN or signature)
Unlimited free
Cash back with purchase Unlimited free
ATM cash withdrawal at Wells Fargo Bank ATMs Unlimited free
ATM balance inquiry at Wells Fargo Bank ATMs Unlimited free
ATM cash withdrawal at ATMs other than Wells Fargo ATMs $2.25 per withdrawal
ATM balance inquiry at ATMs other than Wells Fargo Bank ATMs $1.00 per inquiry
ATM Denial for Insufficient Funds $1.00 per denial
MasterCard bank teller cash withdrawal Two free withdrawals per deposit
($2.50 after free are used). Free withdrawals expire at the end of each month
Account access via IVR or operated assisted telephone calls Unlimited free
Replacement card One free per year
($5.00 after free is used)
Expedited Card Delivery $15.00 per expedited card
International ATM withdrawal (Currency conversion fee of 3% is added) $2.25 per withdrawal
International ATM Balance Inquiry $1.00 per inquiry

ATM Surcharges-- Some bank ATMs will apply a fee called a surcharge to use their ATM. You can avoid this fee by using any Wells Fargo Bank ATM. Always read the ATM messages carefully. You can cancel if you wish to avoid the fee or press enter and pay the fee.

Access the Wells Fargo website and key in your zip code to locate the nearest Wells Fargo ATM:

    How to Avoid Fees
  • Save the cost of gas, ask for Cash Back with your purchases for cash throughout the month.
  • Use your unlimited free cash ATM withdrawals at Wells Fargo ATMs.
  • Use your two free withdrawals per deposit at any MasterCard Member Bank teller window.
  • Avoid ATMs other than Wells Fargo that surcharge you for your cash withdrawal.

Additional information and program material

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