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Division of Employment Security
North Carolina Department of Commerce
Special Messages
Important Alert: The Division of Employment Security has begun mailing letters to claimants who received their FIRST unemployment benefit payment on or after March 1, 2014. These letters will inform claimants of a mandatory in-person interview, known as an Employability Assessment Interview (EAI). For more information on these interviews, click here.

Important Information Concerning 1099s
DES has completed the mailing of all 1099s. 1099s are also available online here. You need this 1099 because your unemployment benefits are taxable and you should include the unemployment insurance payments you received on your federal and state tax filing form.

There is currently no extension of federal unemployment benefits available. We will update our website if something changes. At this time, the maximum number of weeks someone is eligible for unemployment benefits in North Carolina is 19.

Are you properly searching for work to remain eligible for unemployment benefits? Click here for more information.

You may file online or:
To file a new initial claim 7 days a week call: 1-877-841-9617
To file a weekly certification, odd number SSNs on Monday & Wednesday through Saturday, even number SSNs on Tuesday through Saturday, call: 1-888-372-3453
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Apply for UI Benefits

Alert! There is currently no extension of federal unemployment benefits available. We will update our website if something changes. At this time, the maximum number of weeks someone is eligible for unemployment benefits in North Carolina is 19.

Welcome to DES’s online work registration and unemployment insurance claim service! By providing all of the information requested on the next several pages, you may Register for Work and Apply for UI Benefits.

Hours of Availability
Monday - Friday: 6:00 A.M. - 9:30 P.M. ET
Saturday: 6:00 A.M. - 12:00 Midnight ET
Sunday: 12:00 Noon - 9:30 P.M. ET

Frequently-Asked Questions(FAQs) About UI Benefits

Click here for FAQs regarding Applying for UI Benefits, Eligibility and Other Important UI Information.

10 Things You Should Know About The UI System When Filing Your Claim

Unemployment Insurance provides temporary financial assistance to qualified individuals who meet eligibility requirements of State law. Each person who collects Unemployment Insurance benefits is legally responsible for making sure he or she follows the rules set by state law.

The program is not a right to all who have lost their job.

Keep these top ten key facts in mind when you are filing for UI benefits to ensure accurate and quick payment of benefits:

1.  Accurately Report the Reason You Are Unemployed. Accurately report your reason for separation from your job when you initially file your claim for benefits.

2.  Report Any Wages You Are Earning. You must report your gross wages for each week you work. Report on all earnings - including part-time or temporary work.

3.  Register with the North Carolina Division of Workforce Solutions. For assistance with re-employment, you may register with the North Carolina Division of Workforce Solutions at

4.  Be Available for Work. In order to collect benefits, you must continually verify that you are able, available and willing to accept suitable work.

5.  Actively Search for Work. You are required to make contact with two different employers on two separate days of each week. You are also required to maintain documentation of that search.

6.  Develop an Effective Work Search Plan. Contact the North Carolina Division of Workforce Solutions for help with planning an effective work search.

7.  Avoid Errors and Ensure Proper Payment of Benefits. To prevent errors that may result in an overpayment, read all of the information provided to you.

8.  Don't Delay - As Soon As You Begin Working Again, Report Your Return to Work. As soon as you begin working, notify your state's UI office. Do not wait until you receive your first paycheck.

9.  Follow the Rules to Prevent Yourself from Committing Fraud. Anyone who collects UI benefits is legally responsible for following the rules. Failure to follow the rules can have serious consequences.

10.  Know Your Responsibilities and Ask for Help. Navigating through the UI system can be confusing. If you have a question, your state UI office is here to help. You can contact us by calling 1-888-737-0259, by visiting our website at

To report fraud contact:


More informationSpacerTips for Successfully Filing Your Claim

Select “Next” to begin the filing process.

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If you would like our assistance in matching you to jobs, we encourage you to visit to complete your registration.