Welcome to DES’s online work registration and unemployment insurance claim service! By providing all of the information requested on the next several pages, you may Register for Work and Apply for UI Benefits.
Hours of Availability
Monday - Friday: 6:00 A.M. - 9:30 P.M. ET
Saturday: 6:00 A.M. - 12:00 Midnight ET
Sunday: 12:00 Noon - 9:30 P.M. ET
Frequently-Asked Questions(FAQs) About UI Benefits
Click here for FAQs regarding Applying for UI Benefits, Eligibility and Other Important UI Information.
10 Things You Should Know About The UI System When Filing Your Claim
Unemployment Insurance provides temporary financial assistance to qualified individuals who meet eligibility requirements of State law. Each person who collects Unemployment Insurance benefits is legally responsible for making sure he or she follows the rules set by state law.
The program is not a right to all who have lost their job.
Keep these top ten key facts in mind when you are filing for UI benefits to ensure accurate and quick payment of benefits:
1. Accurately Report the Reason You Are Unemployed. Accurately report your reason for separation from your job when you initially file your claim for benefits.
2. Report Any Wages You Are Earning. You must report your gross wages for each week you work. Report on all earnings - including part-time or temporary work.
3. Register with the North Carolina Division of Workforce Solutions. You must register for work with NCWorks Online by visiting
www.NCWorks.gov and creating an online account. Click on the ‘Not Registered?’ link and then
select ‘Individual’ under Option 2 –Create a User Account. The website will then guide you through the steps to complete your account setup.
If you’ve previously registered and it has been more than 90 days since you have logged in to the website, you must visit NCWorks.gov and
verify your information in order to reactivate your account. If you fail to register for work at www.NCWorks.gov by setting up an NCWorks
Online account or maintain an active account, your benefits may be delayed or denied. While you’re logged in to NCWorks Online, you may
check out the many resources the Division of Workforce Solutions (DWS) has online to assist you with your re-employment efforts.
4. Be Available for Work. In order to collect benefits, you must continually verify that you are able, available and willing to accept suitable work.
5. Actively Search for Work. You are required to make contact with two different employers on two separate days
of each week, and maintain documentation of your work search. Record your work search contacts on Form NCUI 506E, Work Search Record.
If you are selected for participation in a reemployment program, you will be required to show documentation of your work search efforts. Keep all work search records after you stop filing and go back to work. Retain these records for five years after your claim has ended.
6. Develop an Effective Work Search Plan. Contact the NC Division of Workforce Solutions for help with planning an effective
work search. The link to find your local Workforce Office is provided for your convenience.
7. Avoid Errors and Ensure Proper Payment of Benefits. To prevent errors that may result in an overpayment, read all of the information provided to you.
8. Don't Delay - As Soon As You Begin Working Again, Report Your Return to Work. As soon as you begin working, notify your state's UI office. Do not wait until you receive your first paycheck.
9. Follow the Rules to Prevent Yourself from Committing Fraud. Anyone who collects UI benefits is legally responsible for following the rules. Failure to follow the rules can have serious consequences.
10. Know Your Responsibilities and Ask for Help. Navigating through the UI system can be confusing. If you have a question, your state UI office is here to help. You can contact us by calling
1-888-737-0259, by visiting our website at www.ncesc.com.
To report fraud contact:
NORTH CAROLINA DEPARTMENT OF COMMERCE
DIVISION OF EMPLOYMENT SECURITY
Tips for Successfully Filing Your Claim
- Be prepared! Before you begin, be sure to have on hand dates and rate of pay for last employment. Other information which may apply to you includes dates of military service and alien registration number if you are not a citizen of the United States.
- This process may require 30 minutes or more. Before starting, please be sure that you have enough time to complete the process during the above hours.
- You can save your work and return to complete the process later by choosing Save Work & Exit. To prevent loss of data due to the service timing-out, it is recommended you Save Work & Exit if your online session exceeds 15 minutes.
- If you have previously registered with DES, information such as address, telephone number, etc. will already be displayed. Be sure to update or make corrections to the data by simply editing the fields as needed.
- You will be able to provide an e-mail address if you so desire. An e-mail address is not required, but will enable DES to send you a “successful filing” message with additional tips and links.
- Along with filing your claim, you will automatically be registered for referral to job openings which employers list with DES. The online Dictionary of Occupational Titles is used for selecting the best occupational classification for your job experience and training. Due to limitations of this dictionary, you may not be able to find a classification which perfectly matches your background. In these cases, select the classification which most closely matches. Regardless of the classification you select, after registering you are encouraged to do your own search through DES’s online job bank.
- If the employer's name and other contact information is displayed, contact the employer directly to apply for the job.
- You may be contacted by an DES consultant from one of our offices for job referrals or to offer other services.
- Your request for Job Search assistance will be reviewed by a local office serving your area. All Job Search Assistance requests will be processed within three business days. Many Employers require DES to conduct screening of all applicants for positions with their business. If your
qualifications and work history place you among those applicants who are most qualified, you will be contacted with further information on applying for employment with this employer.
If it is determined that you are not among the most qualified, your record will remain active, but you will not be contacted with application instructions for this particular position.
- Job referrals also may be requested by telephoning or visiting any Employment Security Commission office.
- You may contact the DES office assigned to assist you for questions or additional assistance. When you request Job Search Assistance over the Internet, you will be presented with a confirmation page that provides the Job Order Number for which you have requested referral as well as the following information regarding the ESC office that will be processing your request:
Hours of Operation
- At the end of this filing process, a message will be displayed signifying completion of the information-gathering process. Pay careful attention to the final instructions, including when and how to contact DES, requirements for documenting your work search, and methods for filing your weekly certifications.
If you would like our assistance in matching you to jobs, we encourage you to visit www.NCWorks.gov to complete your registration.