DES Home
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Division of Employment Security
North Carolina Department of Commerce
Special Messages
Holiday Reminder: On Friday, April 18th, the DES will be closed due to the state holiday observance of Good Friday. Claims can be filed continuously through the weekend and processing of claims will resume on Sunday, April 20th.

Important Alert: The Division of Employment Security has begun mailing letters to claimants who received their FIRST unemployment benefit payment on or after March 1, 2014. These letters will inform claimants of a mandatory in-person interview, known as an Employability Assessment Interview (EAI). For more information on these interviews, click here.

Important Information Concerning 1099s
DES has completed the mailing of all 1099s. 1099s are also available online here. You need this 1099 because your unemployment benefits are taxable and you should include the unemployment insurance payments you received on your federal and state tax filing form.

There is currently no extension of federal unemployment benefits available. We will update our website if something changes. At this time, the maximum number of weeks someone is eligible for unemployment benefits in North Carolina is 19.

Important information concerning repayment of claims reversed on appeal can be found here.

Are you properly searching for work to remain eligible for unemployment benefits? Click here for more information.

Employer information concerning the National Directory of New Hires can be found by clicking here.

Employer Alert-Phishing Scam!
Click Here for more information.


Proposed Adoption of Rules for DES Please click here.

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Claims
DES Customer Call Center For questions regarding benefits and assistance with
Unemployment Insurance claims/employer tax assistance/appeals/login or password reset.
Email DESEmail your Question or Comment

Phone  :  1-888-737-0259
Fax  :  1-919-250-4315
Hours of Operation  :  8 a.m. to 5 p.m.  Monday - Friday
File New Claims Only
The most efficient way to file a new claim is to file online - click here. If you don't have access to a computer you can file over the phone by calling 1-877-841-9617.  : 
Weekly Certification File Your Weekly Claim for Benefits
The most efficient way to file your Weekly Certification is to file online - click here. If you don't have access to a computer you can file over the phone by calling 1-888-372-3453.  : 

Employer
Employer Call CenterLogin Assistance/Password Reset
List of Charges/Potential Charges
Phone : 1-919-707-1150
Fax : 1-919-715-0780
Toll Free : 866-278-3822
Tax Questions via email des.tax.customerservice@nccommerce.com
UI SIDES Employer Support & Inquiry Email DESEmail your Question or Comment

Appeals
Public Appeals File an Appeal
Appeals Inquiry
des.public.appeals@nccommerce.com
Directory of Appeals Referees
Phone: 1-919-707-1060




For the media, the legislature or those in other government agencies needing information about DES and the unemployment insurance program in North Carolina. des.pio@nccommerce.com
Phone  :  1-919-707-1010
Fax:  :  1-919-733-9420



Dale R. Folwell, Assistant Secretary assistantsecretary@nccommerce.com
DES Customer Service des.ui.customerservice@nccommerce.com
Employer Tax Assistance des.tax.customerservice@nccommerce.com
UI Sides Employer Support & Inquiry des.employersupport@nccommerce.com
Appeals des.public.appeals@nccommerce.com
Other DES Employees http://www.ncgov.com/empDirSearch.aspx



DES Mailing Address:
P.O. Box 25903
Raleigh, NC 27611-5903
DES Central Office Location:
700 Wade Avenue
Raleigh, NC 27605

Please note that this is a secure facility. Customers needing assistance with their unemployment insurance claim should contact us via phone or email only.

If you have questions or comments about this website or wish to report a problem, please contact des.portal@nccommerce.com.